Privacy Policy

Privacy Policy for Usluge Prijevoza Melisa

Last updated: July 26, 2025

Who we are

Our website address is: https://uslugeprijevoza.hr. Usluge Prijevoza Melisa is a business (“MELISA, OBRT ZA USLUGE PRIJEVOZA, vl. IVAN RUPČIĆ”) providing services related to waste management, moving, cleaning, and landscaping in Rijeka, Primorsko-goranska županija, and Istra.

Our Commitment to Your Privacy

At Usluge Prijevoza Melisa, we are committed to protecting your privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and your rights concerning your personal data. We adhere to the principles of data minimization and transparency, ensuring that your data is handled responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for citizens and legal permanent residents of the European Economic Area and Switzerland.

What personal data we collect and why we collect it

We collect personal data for specific, explicit, and legitimate purposes. We only collect data that is adequate, relevant, and limited to what is necessary for these purposes.

1. Information You Directly Provide to Us

When you interact with our website, you may provide us with personal data. This includes:

• Contact Form Submissions: When you use the contact forms on our homepage or the “Kontakt” page, we collect your name, email address, phone number, and the content of your message.
  • Purpose: This information is collected solely to enable us to respond to your inquiries, provide you with service estimates, schedule appointments, and fulfill your service requests (e.g., for waste removal, moving, cleaning, landscaping, etc.).
• Comments: If you choose to leave comments on our website, we collect the data shown in the comments form, as well as your IP address and browser user agent string.
  • Purpose: This data is collected to facilitate public discussion on our content and to assist in spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service (https://automattic.com/privacy/) to display your profile picture alongside your comment, if you use Gravatar.
• User Registration (if applicable): If we enable user registration on our website, we will collect the personal information you provide in your user profile.
  • Purpose: To manage your user account, enable specific functionalities for registered users, and facilitate content contributions if applicable.

2. Information Collected Automatically (via Cookies and Similar Technologies)

Our website uses cookies and other related technologies (like scripts and web beacons) to ensure proper functionality, analyze website usage, and for certain marketing purposes. For a detailed overview of the cookies used and their specific purposes, please refer to our Cookie Policy linked below.

The types of information automatically collected may include:

• Device and Browser Information: Your IP address, browser type and version, operating system, and unique device identifiers.
• Usage Data: Information about how you interact with our website, such as pages visited, time spent on pages, referral sources, and clicks.
• Location Data: General location inferred from your IP address.

Based on our Cookie Policy, the following categories of cookies and technologies are used:

• Technical or Functional Cookies: These cookies are essential for our website to function properly and to remember your preferences (e.g., maintaining your session if logged in). We may place these cookies without your explicit consent as they are strictly necessary.
• Marketing/Tracking Cookies: These cookies are used to create user profiles and to display advertising or to track your activity across our website or other websites for marketing purposes.
  • Services that may set Marketing/Tracking cookies include:
    • Facebook: Our website includes social media elements (e.g., Facebook icons). While primarily linking, these embedded elements might store and process certain information for personalized advertising by Facebook. Please review Facebook’s privacy statement for details. Facebook is located in the United States.
• Statistics Cookies: These cookies collect anonymous information about how visitors use our website, helping us understand user behavior and improve our services.
  • Services that may set Statistics cookies include:
    • Sourcebuster JS: Used for tracking and attributing traffic sources.
    • Elementor: May collect anonymous usage statistics for performance and feature improvement.
• Third-Party Service Cookies:
  • Google reCAPTCHA: This service is used to protect our contact forms and comments sections from spam and abuse by verifying that you are not a robot. It may collect information about your interactions with the site to perform this verification. Google’s Privacy Policy and Terms of Service apply.
  • Google Maps: Our “Kontakt” page embeds Google Maps to display our business location. When you interact with the embedded Google Map, Google may collect information about your location and your interaction with their service. Please refer to Google’s Privacy Policy for more information on how they handle data.

Legal Basis for Processing Your Personal Data

We process your personal data based on the following legal grounds:

• Consent: For the placement of non-essential cookies (e.g., Marketing/Tracking, Statistics) and for specific data collection through forms where you explicitly give consent (e.g., by submitting a contact form). You have the right to withdraw your consent at any time.
• Legitimate Interests: For processing data necessary for our legitimate interests, such as ensuring website security, preventing fraud, and improving our services, provided that your fundamental rights and freedoms do not override these interests. This includes basic website analytics and spam detection.
• Contractual Necessity: For processing data required to perform a contract with you or to take steps at your request before entering into a contract (e.g., responding to a service inquiry submitted via a contact form).
• Legal Obligation: When processing is necessary to comply with a legal obligation (e.g., retaining certain records for tax purposes).

Who we share your data with

We do not sell, rent, or trade your personally identifiable information to outside parties. We may share your data with the following categories of recipients:

• Service Providers: We may engage trusted third-party service providers to perform functions on our behalf and help us operate our website and business. These may include hosting providers, email service providers, and spam detection services (e.g., Gravatar, automated spam detection services for comments, Google reCAPTCHA). These third parties are contractually obligated to protect your data and are only permitted to use it for the specific purposes for which we engage them.
• Social Media Platforms: As mentioned, embedded social media content (e.g., Facebook) may result in data sharing with those platforms.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal data, as well as any choices you may have regarding your personal data.

How long we retain your data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

• Comments and Metadata: If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve any follow-up comments automatically, reducing moderation queues.
• Contact Form Submissions: Data submitted through contact forms is retained for a period necessary to address your inquiry, fulfill our service obligations, and for a reasonable period thereafter for administrative records.
• User Profile Information: For users who register on our website (if any), we store the personal information they provide in their user profile as long as their account is active.
• Cookies: Retention periods for cookies vary based on their type and purpose. Please refer to our Cookie Policy for specific retention details.

Your rights with respect to personal data

Under applicable data protection laws, you have the following rights regarding your personal data:

• Right to Information: You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained.
• Right of Access: You have the right to request access to the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct, complete, delete, or block your personal data if it is inaccurate, incomplete, or processed unlawfully.
• Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time. This withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Object: You have the right to object to the processing of your personal data on grounds relating to your particular situation, unless we demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller where technically feasible.
• Right to Restriction of Processing: You have the right to request the restriction of processing your personal data under certain conditions (e.g., if you dispute the accuracy of the data).
• Automated individual decision-making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy. We will respond to your request within the legally required timeframe.

Managing Your Cookie Preferences

When you visit our website for the first time, you will be presented with a cookie consent pop-up. As soon as you click on “Spremi pristanak” (Save consent), you consent to our use of the selected categories of cookies and plug-ins as described in our Cookie Policy.

You can manage your consent settings and adjust your cookie preferences at any time by clicking on the “Kolačići” (Cookies) link in our footer or through your browser settings. You can also use your internet browser to automatically or manually delete cookies. Please note that disabling all cookies may affect the proper functioning of our website. If you delete cookies from your browser, they will be placed again after your renewed consent upon your next visit.

Where your data is sent

Your data may be processed on servers located within the European Economic Area (EEA) and Switzerland. However, some third-party services we use (e.g., Google, Facebook, Twitter) are located in the United States. For data transfers to the United States, we rely on appropriate safeguards recognized under GDPR, such as Standard Contractual Clauses or other approved mechanisms, to ensure your data receives an adequate level of protection.

Visitor comments and contact form submissions may be checked through automated spam detection services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and, if the changes are significant, we may provide a more prominent notice. We encourage you to review this Privacy Policy periodically.

Contact details

For any questions, comments, or concerns about our Privacy Policy or your personal data rights, please do not hesitate to contact us:

MELISA, OBRT ZA USLUGE PRIJEVOZA, vl. IVAN RUPČIĆ Address: LAGINJINA 11 A, 51000 RIJEKA, Croatia Website: https://uslugeprijevoza.hr Email: prijevozmelisa.web@gmail.com Phone number: +385 95 590 5015

If you have a complaint about how we handle your data, we encourage you to contact us first. However, you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority) in Croatia.